Author: Mofya Phiri

CUSTOMER RESEARCH ADVISOR

Based in Lusaka, Zambia, Mofya is the Customer Research Advisor on Dobility's Customer Success team. He works where SurveyCTO users meet the product: answering support requests, building and maintaining field plug-ins, and turning what users ask for into insights for the product and marketing teams.

Much of his work is on SurveyCTO's open-source field plug-ins, extending what forms can do for the research teams that need more than the standard question types, and he leads training sessions and webinars that help users get more out of the product. He is particularly interested in how AI can be put to work inside SurveyCTO, from conversational data collection in the field to AI-assisted support and analysis of what users ask for. Before joining Dobility he spent more than eight years in ICT4D across Southern and East Africa, working on health, education, agriculture, climate and WASH projects as a developer, systems designer, data analyst and project manager.