Help center
At SurveyCTO, we’re dedicated to your success. Our users are the reason we provide the most reliable, secure, and scalable data collection platform on the market.
We offer a wide variety of ways you can get support, learn more about SurveyCTO, or connect with other users. Choose from the options below to get started.
Knowledge Base
Get resources that help you resolve specific issues, provide troubleshooting steps, and guide you through problem solving.
Support Center
Need expert help? Our responsive Customer Success team is ready to help with whatever technical question you have.
Product Documentation
Get technical, comprehensive documentation on SurveyCTO’s functionality and how the platform works.
Community Forum
Engage with the global SurveyCTO community. Ask questions, get tips, submit feature requests, and see what others have to say in our forum.
Developer Portal
For technical details such as how to integrate SurveyCTO with other platforms, our developer portal has the documentation for set up.
Release Notes
To keep up to date on new features and bug fixes related to the SurveyCTO Collect app and SurveyCTO Desktop check out our release notes.
SurveyCTO Academy
Whether you're a seasoned professional wanting to brush up on skills or starting your data collection journey, enroll in the free SurveyCTO Academy for guided, online courses to help you learn about the platform from the ground up.
SurveyCTO AI Assistant
Our AI Assistant pulls from the entire library of SurveyCTO content, including articles from the Support Knowledge Base, product documentation, and FAQs. Get immediate answers to any questions about SurveyCTO!
FAQs
Check out the most frequently asked questions people have about SurveyCTO. From subscription management to billing, find answers here.
Need to submit a support ticket?
If you’re in need of expert help, our highly-rated Support team is available 24/7 to answer your technical questions about SurveyCTO.
Please note that: 1) You must be a user on a paid plan and 2) You must be designated as a Support Contact in order to submit a ticket.