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What is a SurveyCTO team?

In SurveyCTO, each top level group on your server to which you want to restrict access to specific users – so forms and datasets residing in that group can only be accessed by specific users – is equivalent to a team. If you have a project each in three countries, for example, and you want to create a separate group for each country team to only allow them to access their own forms and data, you would need to have three teams on your subscription. Similarly, if you have three projects in the same country but want to separate the access each project team has, you would need to subscribe to a three-team subscription and create a separate team for each project.

Each team gets their own secure area for their data collection work, and you control which users have what access to each team’s forms and datasets. Each team also gets 5,000 incoming form submissions free each month, plus three users who can interface directly with our professional support team (everybody can access our online support center and community support, but every team has up to three users authorized to open new support requests).

What are examples of teams?

A team is what you make it! Because a team allows you to silo your forms and data and create fine-grained user roles, a team could be a project, department, country, type of survey, or even something else, depending on your own organization’s structure and set-up. Users will commonly create different teams for different projects they are managing or, sometimes, one team for each country office that oversees multiple projects. But exactly what you define and configure your teams as is in your control.

What is a submission?

A submission is an individual, completed survey that has been uploaded to your server (either via web forms or via the SurveyCTO Collect Android and iOS apps). For example, you have created a survey called “Baseline survey”. And now this survey is to be administered to and filled in once for each of the 1,000 respondents who are part of your project. A filled in and uploaded survey on each respondent counts as one submission. So you will have used 1,000 submissions once all 1,000 respondents have been surveyed.

How are submissions counted?

A submission is counted against your submission limit (or against your extra submission credits) when it is uploaded and submitted to your server, whether it is collected and submitted as a web form or collected and submitted via our SurveyCTO Collect Android and iOS apps. Note: selecting the option to Save and submit data at the end of a form in the test view of the form designer will count as a submission.

What is a form?

A form is a survey form/questionnaire/instrument you have programmed using our online Form Designer or using an Excel/XLSForm or Google Sheet template and uploaded to your server. Forms can be kept as drafts while you are editing them, until they are ready to deploy. Once deployed a form can be used to collect data, either as a web survey or via our SurveyCTO Collect Android and iOS apps. You can revise existing forms, even deployed forms, without adding new ones – just click “Edit” or “Upload” next to the form title on the “Design” tab of your server console – and any deployed form can be used to collect data simultaneously via web surveys in any browser and offline using our SurveyCTO Collect Android and iOS apps.

How much is a SurveyCTO team subscription?

For each team, SurveyCTO costs $220 per month before any quantity discounts. That includes unlimited users, unlimited devices, unlimited storage, and a form submission allowance of 5,000 submissions/team/month that covers all but the largest data-collection efforts. It also includes 24/7 access to a professional support team and all of the features you need, including enterprise-level features like fine-grained permissions control and single-sign-on.

What if I need to adjust the number of teams that I initially paid for?

Adjusting teams is easy, and you can do it any time. To adjust the number of teams you pay for, just go to your account’s manage subscription page and, under the “Subscription level” section under “SUBSCRIPTION”, click the link to “Add/remove teams”. Then follow the steps to adjust the team number and confirm the change to your subscription.

If you are paying month-to-month, the total charge to your card on the next billing cycle will be adjusted to reflect the new number of teams you have on your server. If you paid for multiple team-months in advance, adding a new team will simply use up your prepaid team-months balance faster rather than incurring a separate charge on your card; deleting a team will use up your prepaid team-months balance slower and extend your overall subscription period.

For example, if you pay for 6 months for a three-team subscription in advance, you will have paid for a total of 18 team-months. Two months into the subscription, you will have used 2*3 = 6 team-months and have 12 team-months left. If, at this point, you decide to add a fourth team, you can do so at no extra charge. For the remaining months, you will simply use up 4 team-months of your remaining team-months each month, so your total subscription will last another 3 months before you need to purchase more team-months. Similarly, if at the start of your third month you realize you no longer need a third team and delete it, you will use up 2 team-months for the remaining months, and your subscription will last another 6 months before needing to be renewed.

What if I need more submissions than are included?

If you have an especially large data collection project and need more than the 5,000 free submissions you get per team per month, you can also add more submissions at any time for $20 per 1,000 additional submission credits. They’ll only be used when or if you go over the 5,000/team/month limit in a given month. Credits are pay-per-use, not monthly, so don’t expire each month.

The 5,000 submissions/team/month that are included with the subscription are also pooled. If you have a server with three teams, your server will have 15,000 submissions/month included, which can be allocated to teams however you want (e.g., team A may have a larger project that uses up 10,000 of those submissions while teams B and C each use 2,500 submissions).

If you want some teams to have fully separate accounts, with their own billing and subscription management, then you can sign up for separate SurveyCTO servers for each team via the sign-up page of our website. But the monthly cost of adding a team is the same whether you add it to an existing subscription or create a new one.

Is there any discount for advanced payment or larger accounts?

Yes! We give you a 10% discount whenever you pay for 12 or more team-months (or 15% for 120 or more team-months). For example, if you pay a year in advance for a single team, the total price would be ($220×12)-10%=$2,376, or $198/team/month. If you had four teams and just wanted to pay for three months, the math would be the same: you’d be paying for 12 team-months (4 teams × 3 months), and it would only be $198/team/month. If you have 12 or more teams, then you would get the quantity discount even if you pay monthly.

How long do I have to use my team-months and extra submission credits?

Team-month credits expire 12 months after they are purchased. They can be used flexibly at any point within that period. For example, you may purchase six team-month credits on January 1st, then close your account on March 30th (leaving you with three team-month credits). If you decided to re-activate your subscription in October, your remaining three team-month credits would still be available to cover the cost of your subscription for another three months.

Extra submission credits will remain available as long as your subscription stays active, but they will expire once your subscription has been closed for three months.

How many team-months can I purchase in advance?

We can only accept payments for up to a year of service in advance. Therefore, the maximum number of team-months that can be purchased is 12 * (current number of teams).

If you currently have a balance of unused team-months, the total amount of additional team-months you can purchase will be lower than 12 * (current number of teams). The total balance of unused team-months after your purchase, including the team-months you already had, cannot exceed 12 * (current number of teams). For example, if you have a two-team subscription, you can have a balance of, at most, 24 team-months on your subscription at any time. If you have a balance of 4 unused team-months and decide to purchase additional team-months you will be able to purchase a maximum of 20 team-months, so that the total balance after the purchase is 4 + 20 = 24 team-months.

Team-month credits that are unused 12 months from purchase will expire and cannot be refunded. Please do not purchase more team-months than you can actually use within that period.

How many submission credits can I purchase in advance?

You can purchase as many submission credits as you need. They will remain available as long as your subscription stays active. Please note, however, that extra submission credits will automatically expire once your subscription has been closed for three months.

Can I be refunded for unused team-months or submission credits?

No. We cannot refund advance payments. Therefore we strongly advise that you only purchase as many team-months credits as you are confident you will need within the next 12 months. Extra submission credits will remain available as long as your subscription stays active, but they will expire once your subscription has been closed for three months.

However, we understand that organizational and project needs can change unpredictably. Therefore, if you underestimated your needs, we make it easy to purchase additional credits without disruption to your work.

Although team-month credits expire 12 months after they are purchased, they can be used at any point you want within this period. For example, if you have just purchased 6 team-months and they will not expire for another 12 months, you can close your account, return in 6 months, and continue to use the 6 remaining team-months you had already paid for rather than pay again at the time of reactivation.

Are team-month credits transferable across servers?

Team-month credits are not transferable across servers. You can add multiple teams to the same SurveyCTO server – as many teams as you want – and team-months are shared by those teams. However, each SurveyCTO server is its own account, with separate subscription management, and team-months and submission credits must be purchased for each server separately.

Do I need to subscribe to a minimum number of teams to start using SurveyCTO?

Not at all. We have designed SurveyCTO to let you scale your subscription to match your exact needs. You can start with just a single-team subscription and add (or remove) teams as needed via your account’s manage subscription page.

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