You are currently viewing Dobility’s response to COVID-19

Updated on September 1, 2020. We’ll continue to update our response to support the evolving needs of our users.

As the impact of COVID-19 grows, we here at Dobility recognize the considerable challenges that many of our users are facing. We’re committed to helping them adapt and still deliver on their projects by facilitating the transition to safer data collection, including safer methods of in-person data collection and alternative methods such as phone surveying, also known as computer-assisted telephone interviewing (CATI). We’re also rapidly making new capabilities and platform flexibility available. 

It’s impossible to overstate our appreciation of all of our users, colleagues, and the entire global community of practitioners who are working tirelessly to collect data that informs high-impact policy and programming across the world. Below is our commitment to them: 

  • We launched the Safe People + Data Initiative, with support from partners and users across the world, to provide methodologies and resources for safer data collection.
  • We’re helping users immediately transition to using SurveyCTO for CATI applications.  
  • We’re continuously developing expanded functionality and resources for CATI-related needs and for adapting projects in other ways, including this panel discussion on innovative approaches for safely collecting data with experts from the World Bank Group (WBG), Innovations for Poverty Action (IPA), U.S. Agency for International Development (USAID), the Abdul Latif Jameel Poverty Action Lab (J-PAL), and Global Partnership for Sustainable Development Data (GPSDD).
  • We’re engaging broadly to understand how user needs are evolving. Tell us more about how we can help by emailing us at We’re ensuring that SurveyCTO continues to perform at the highest levels of reliability and quality.

Read on to learn more about our approach.

Helping projects adapt to new realities 

We launched the Safe People + Data Initiative, which provides methodologies and resources for safer data collection, in response to new challenges arising from the COVID-19 pandemic and the growing need for safety-focused innovation. This initiative, generously supported by partners and users in over 165 countries, offers tools and insights to support safer methods of in-person data collection as well as alternative and complementary methods of reducing in-person interactions and collecting data remotely. Explore the initiative page to browse webinar recordings, upcoming events, case studies and highlights on adapting projects, and resources developed by global leaders in digital data collection and research.

As the ability to collect data in-person becomes more restricted, users are exploring how they can collect data in alternative ways, with many considering a shift to phone surveys. Fortunately, SurveyCTO has often been used for CATI applications, and we’re helping users transition their instruments, workflows, training, and other technical investments. Our CATI starter kit offers set-up guidance, sample forms and workflows, and support for our field plug-ins that automatically launch calls and SMS messaging. This webinar recording on how to transition projects to telephone interviewing with the CATI starter kit offers a helpful overview. We also introduced a series of improvements to SurveyCTO Collect to better support more robust and secure phone surveying, including integrated call management capabilities, improved device security, and remote management of enumerators devices. 

In addition, we released a software update that considerably expands platform flexibility and options for securely sharing data. This includes the freedom to create field plug-ins that can fully control the appearance and functionality of questions in survey forms, as well as the ability to securely and conveniently share real-time data with anyone, anywhere. We plan to build rapidly on the new flexibility and release additional updates as needed to meet evolving needs. We’ll also continue to offer resources to help users adapt their projects to CATI and other data collection methods.

Engaging with our users

We’re engaging broadly to better understand how needs are changing and how we can help respond to them. Whether you currently use SurveyCTO or not, we’re asking that you tell us what features, resources, and support you believe to be mission-critical (e.g., toolkits, sample forms and workflows, discussion forums). And we’re asking that you share this information urgently. Please tell us how we can help by emailing us at 

Offering more submissions and higher discounts

For all paid subscriptions, we’ve increased the number of included submissions and raised the discounts for purchasing extra submission credits, making it easier and more affordable to collect more data and adapt projects. Subscriptions now include 10,000 incoming form submissions, twice the original allowance of 5,000, and extra submission credits can be purchased at these discounted rates: 

  • 20% discount on purchases of 10,000 to 99,999 extra submission credits.
  • 50% discount on purchases of greater than or equal to 100,000 extra submission credits. 

For more information on any of these changes, please reach out to us at

Ensuring continuity while promoting health and safety

Our utmost priority is to protect the health and safety of our global staff, and by extension, the communities in which they live and work. Therefore, we’ve suspended business travel and fully transitioned to working from home. We’re also continuing to be agile as the recommended protocols for responding to this pandemic affect other aspects of our lives and routines. 

Despite these challenging circumstances, however, we can assure that we’ll continue to offer high-quality and reliable product performance and support. Per company practice, our teams are accustomed to working remotely, and they are standing by to help our users in any way possible.