You are currently viewing Learn how to boost phone survey response rates with tips from IDinsight

Note: The live webinar has already occurred. You can watch the video recording here.

Faced with COVID-19 restrictions, IDinsight, a global research and data analytics organization that helps development leaders maximize their social impact, turned to phone surveys to collect actionable data for policymakers. They’ve been deploying phone surveys to inform COVID-19 responses, testing approaches for adapting in-person surveys, and building systems and strategies to implement phone surveys at scale. From their recent work conducting large-scale phone surveys in India and Kenya, they’ve achieved higher response rates than the average, successfully receiving phone survey responses from 60% of their sample with low refusal rates.

Join this upcoming webinar on September 30, 2020 at 1 PM UTC / 9 AM EDT to hear IDinsight share their tips on protocols and systems for boosting phone survey response rates. A member of our expert support team will moderate their 20-minute presentation and then open the discussion to any of your questions. If you miss the live webinar, you can watch the recording that we’ll post in our video library.

Watch the recording

What you’ll learn

IDinsight will share their best practices on the following methods for generating high response rates while collecting data:

  • Callback protocols on the timing and frequency of survey phone calls, as well as the operations of administering those protocols. 
  • Lessons learned on messaging respondents before conducting surveys, building rapport over the phone, and reaching specific types of respondents (e.g., pregnant women).
  • Building trackers to manage protocols that are integrated with SurveyCTO and other tools, such as Google Sheets and Python.

To learn more about IDinsight’s large-scale phone surveys, check out this series of articles on their blog. You can also explore these articles for IDinsight’s suggestions on how to maximize the value of phone surveys.

How to attend

The webinar will be held on September 30, 2020 at 1 PM UTC / 9 AM EDT. Register today to attend. We post video recordings of all webinars in our video library and share them on our Facebook, Twitter, and LinkedIn pages. 

This webinar is brought to you by the Safe People + Data Initiative, which provides methodologies and resources for safer data collection, in response to new challenges arising from the COVID-19 pandemic and the growing need for safety-focused innovation. Check out the video recording of this recent panel discussion hosted by the initiative on safer data collection with insights from experts at the World Bank Group, Innovations for Poverty Action (IPA), U.S. Agency for International Development (USAID), the Abdul Latif Jameel Poverty Action Lab (J-PAL), and Global Partnership for Sustainable Development Data (GPSDD).

If you’re a SurveyCTO user and need help now, our support team is available 24×7. Go to the Support Center and click on the link to “Submit a support request.” No question is too small. 

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Chris Robert


Chris is the founder of SurveyCTO. He now serves as Director and Founder Emeritus, supporting Dobility in a variety of part-time capacities. Over the course of Dobility’s first 10 years, he held several positions, including CEO, CTO, and Head of Product.

Before founding Dobility, he was involved in a long-term project to evaluate the impacts of microfinance in South India; developed online curriculum for a program to promote the use of evidence in policy-making in Pakistan and India; and taught statistics and policy analysis at the Harvard Kennedy School. Before that, he co-founded and helped grow an internet technology consultancy and led technology efforts for the top provider of software and hardware for multi-user bulletin board systems (the online systems most prominent before the Internet).