Adapting to COVID-19: Overview of data collection and phone surveying with SurveyCTO

SurveyCTO is a premium, field-tested digital data collection platform for the most demanding projects—even offline. As the ability to collect data in-person becomes more restricted, we are helping projects adjust by providing platform features and support materials to conduct telephone interviewing (CATI). In this video, we walk you through an overview of the cutting edge features for collecting secure and quality data on the SurveyCTO platform. Then we review the CATI starter kit, which presents an automated and scalable approach to transitioning to CATI. The starter kit offers workflows to organize the process of assigning and scheduling calls, capturing multiple phone numbers, and using plug-ins that automatically launch calls and SMS messaging. It also includes guidance on project setup, adapting survey instruments, and remote staff training.

If you want to learn more about the CATI starter kit, please watch this webinar recording. If you need help now, our support team is available 24×7. Go to the Support Center and click on the link to “Submit a support request.” No question is too small. New to SurveyCTO? Sign up for a free trial today to explore the platform. During the 15-day trial, you’ll have access to the entire platform.